Shipping Policy

Cancellation, Returns & Refund Policy

1. Delivery Guarantee

We are responsible for your order until it has been successfully delivered. All parcels are shipped with tracking through Australia Post.

If Australia Post officially confirms that a parcel has been lost in transit or delivered incorrectly, customers may be offered either a replacement shipment or store credit after the delivery issue has been verified.

2. Order Cancellation

Orders may be cancelled before they have been processed or dispatched.

  • Orders cancelled before shipment are eligible for a full refund.
  • Once an order has already been dispatched, it can no longer be cancelled.
3. 14-Day Return Policy

Customers may request a return within 14 days of receiving their order.

Due to the nature of tobacco and disposable vape products, returned items must meet all of the following conditions:

  • The product must be completely unused.
  • The product and any internal seals must remain unopened.
  • The item must be returned in its original factory packaging.
  • The original packaging must remain undamaged and in resalable condition.

Items that have been opened, used, damaged, or removed from their original sealed packaging may not qualify for return.

4. Return Shipping

Customers are responsible for arranging and paying the cost of returning eligible products.

Please do not return products directly to the manufacturer. Contact customer service first to obtain the correct Australian return address and return instructions.

5. Bank Transfer Payment Verification

Local bank transfer payments normally require approximately 1–2 hours to be confirmed during regular business hours.

Payments submitted late at night, on weekends, or outside normal processing hours may be verified on the next business day.

6. Sending Payment Confirmation

To help speed up payment verification and order preparation, customers may provide a screenshot or copy of their bank transfer receipt through customer support or by replying to the order confirmation email.

7. Cash Deposits

Cash deposits made directly through a local bank branch may also be accepted.

When making a branch deposit, include your order number as the payment reference whenever possible. Bank counter deposits may take up to one business day to appear in the payment system.

8. Refund Inspection Process

Once a returned parcel arrives, the item will be inspected to confirm that it meets the return requirements.

Customers will be notified after inspection and informed whether the refund request has been approved or declined.

9. Refund Processing Time

Approved refunds are returned to the original payment account. Depending on the financial institution, processing may normally take approximately 3–5 business days.

If the refund has not appeared after five business days, check your account or bank statement first. You may also contact your financial institution to confirm whether the refund is still being processed.

If the payment still cannot be located after checking with your bank, contact customer support for further assistance.

10. Website & Scam Awareness

Customers should verify that they are using the correct official website before placing an order, sending payment, or providing personal information.

Be cautious of imitation websites, phishing pages, or unofficial stores that copy branding, products, or website content.

  • Check the website address carefully before making payment.
  • Do not send funds through unverified links or unofficial websites.
  • Contact customer support if you are uncertain about a payment request or website address.